Effective date: 02.09.2025
Privacy policy ELEVN Clinic
General Information
This Privacy Policy explains how ELEVN Clinic (Skin Longevity Hub GmbH, Fraumünsterstrasse 11, 8001 Zurich, Switzerland) collects, uses, and protects your personal data in accordance with the Swiss Federal Data Protection Act (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). We are committed to protecting your privacy and handling your personal data responsibly.
Data Controller
Personal Data We Collect
We may collect the following types of personal data when you interact with our website, book appointments, or subscribe to our newsletter: Identification data (e.g., name, date of birth) Contact data (e.g., email address, phone number, postal address) Medical or health-related data (only if provided voluntarily for consultations and treatments) Payment and billing information (e.g., invoice details) Technical data (e.g., IP address, browser type, device information, cookies)
Purpose of Processing
We process your personal data for the following purposes: To manage and confirm online bookings via our booking tool (external provider with secure connection) To provide and document medical and aesthetic treatments in line with legal and professional requirements To process payments and manage billing To communicate with you regarding appointments, inquiries, or treatments To send newsletters, updates, and marketing information (only with your consent) To improve our website, services, and user experience
Online booking
When you book an appointment via our online booking tool, your personal data is collected and processed by our trusted third-party provider (linked via secure HTTPS connection). We ensure that our provider complies with Swiss and European data protection standards.
Newsletter
If you subscribe to our newsletter, we will store and use your email address to send you regular updates about our treatments, products, and events. You can unsubscribe at any time via the unsubscribe link in the newsletter or by contacting us directly. We use an external newsletter service provider that complies with Swiss/EU data protection standards.
Data sharing
Your data will only be shared with third parties where necessary and lawful, such as: IT and software providers (e.g., booking tool, newsletter system) Payment providers and banks Medical partners, only with your explicit consent We do not sell or rent your personal data to third parties.
Data retention
We store your personal data only as long as required to fulfill the purposes stated in this policy or as required by Swiss law (e.g., medical documentation retention obligations).
DAta security
We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure.
your rights
You have the following rights under Swiss law (and GDPR, where applicable): Right to access your personal data Right to rectification of incorrect or incomplete data Right to erasure (within legal retention limits) Right to object to processing or withdraw consent Right to data portability (where applicable) Requests can be submitted via email: hello@elevn.ch.
Cookies & analytics
Our website uses cookies and similar technologies to improve functionality and user experience. You can manage or disable cookies in your browser settings. We may also use anonymized analytics tools (e.g., Google Analytics) to improve our services.
updates
Updates to this Policy We may update this Privacy Policy from time to time. The current version will always be published on our website.
contact
Contact If you have any questions about this Privacy Policy or your personal data, please contact: ELEVN Clinic Skin Longevity Hub GmbH Fraumünsterstrasse 11 8001 Zurich, Switzerland Email: hello@elevn.ch Phone: +41 78 615 08 52
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